This Privacy Policy explains how d63com collects, uses, stores, and protects personal information provided by players in the Philippines. By using our platform, you agree to the practices described here. We are committed to keeping your data secure and being transparent about how it is handled at every step.
When you register and use d63com, we collect certain personal information that is necessary to operate your account, verify your identity, process transactions, and comply with Philippine regulations. We only collect data that is directly relevant to these purposes — nothing more. The categories below explain each type of information and the specific reason it is gathered.
We collect your full name, date of birth, nationality, and a valid government-issued ID number to verify that you meet the minimum age requirement and are legally permitted to participate in online gaming in the Philippines. Your mobile number and email address are used to send account notifications, transaction alerts, and verification codes. These details also allow our support team to identify you securely when you request assistance. Providing accurate information here is a condition of maintaining an active account on the platform. Inaccurate or incomplete identity data may result in account suspension pending re-verification.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet account references, bank account identifiers, or mobile payment handles. Full card numbers are never stored on our servers — payment processing is handled by certified third-party providers operating under strict data security standards. We retain records of transaction amounts, dates, and outcomes to fulfil our regulatory reporting obligations and to assist with any payment disputes you may raise. These financial records are kept for the period required by Philippine anti-money laundering regulations. Access to this data is restricted to authorised personnel only.
We automatically collect data about how you interact with the platform, including pages visited, games or sports markets accessed, bet history, session duration, and feature usage patterns. This data helps us improve platform performance, personalise your experience, and identify any technical issues that affect your session. It is also used as part of our responsible gaming monitoring, allowing us to detect patterns that may indicate problem gambling behaviour so that we can offer timely support. Usage data is associated with your account identifier and is not shared with unaffiliated third parties for marketing purposes. Aggregate, anonymised usage data may be used internally to guide product development decisions.
When you access d63com on your mobile device or browser, we collect technical information such as your device type, operating system version, browser type, IP address, and general location derived from your IP. This data is used for fraud prevention, security monitoring, and to ensure the platform displays correctly on your device. IP-based location data helps us verify that you are accessing the service from the Philippines as required by our licensing conditions. We do not use this data to build advertising profiles or share it with third-party advertisers. If you use our mobile app, device permissions you grant (such as storage access) are used only for the specific feature that requires them and are not accessed for any other purpose.
d63com processes your personal data on the following legal grounds: contractual necessity (to provide the gaming service you signed up for), legal obligation (to comply with Philippine anti-money laundering, tax, and gaming regulations), legitimate interest (to prevent fraud and improve platform security), and — where required — your explicit consent (for optional communications such as promotional updates). You may withdraw consent for optional communications at any time through your account settings without affecting your ability to use the core platform. Each processing activity is documented internally and reviewed periodically to ensure it remains proportionate and necessary. Where processing is based on legitimate interest, we conduct a balancing test to confirm that our interests do not override your fundamental privacy rights.
We do not sell your personal data to any third party. We share data only with service providers who are contractually bound to process it strictly on our behalf and in accordance with this policy — these include our payment processing partners, identity verification providers, and cloud infrastructure suppliers. We may disclose data to Philippine government authorities or law enforcement agencies when required by law or when we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of d63com, its players, or the public. Any third party that receives your data must meet our data security standards and is prohibited from using your information for their own independent purposes. We review third-party data agreements regularly to ensure continued compliance.
Your data is stored on secured servers protected by industry-standard encryption both at rest and in transit. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access to sensitive data undergo regular security training. We maintain technical and organisational measures including firewalls, intrusion detection systems, and routine security assessments to guard against unauthorised access, accidental loss, or destruction of data. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authority within the timeframe required by applicable law. We encourage you to use a strong, unique password and to enable any available two-step verification to strengthen your own account security further.
We retain your personal data for as long as your account is active and for the period required by Philippine law after account closure — typically five years for financial and identity records to satisfy anti-money laundering reporting requirements. Usage and behavioural data that is no longer required for its original purpose is anonymised or deleted on a rolling basis. When the retention period expires, data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will process the deletion of non-legally-required data promptly and confirm the action in writing. Data that must be retained for regulatory reasons will be held securely in a restricted archive and will not be used for any other purpose during that retention period.
Under the Philippine Data Privacy Act and its Implementing Rules and Regulations, you have specific rights regarding your personal data. d63com respects these rights and has put processes in place to help you exercise them without undue delay. The rights listed below apply to all registered players accessing the platform from the Philippines.
Request a copy of the personal data we hold about you and receive a clear explanation of how it is being used.
Ask us to correct any inaccurate or incomplete personal information associated with your account.
Request deletion of your personal data where it is no longer necessary for its original purpose and no legal retention obligation applies.
Object to processing of your data based on legitimate interest, particularly for direct marketing or profiling activities.
Receive your personal data in a structured, commonly used format so you can transfer it to another service provider where technically feasible.
Lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have not been adequately respected.
To exercise any of the rights listed above, submit a request through the d63com support channel available within your account dashboard. We will acknowledge your request within a reasonable time and aim to fulfil it within the period prescribed by Philippine law. For identity verification purposes, we may ask you to confirm your registered details before processing certain requests to protect against unauthorised data access. There is no fee for submitting a data rights request, though we reserve the right to charge a reasonable administrative fee if requests are manifestly unfounded or excessive. If you are unsatisfied with our response, you may escalate your concern to the National Privacy Commission of the Philippines.
This Privacy Policy may be updated from time to time to reflect changes in Philippine data protection law, platform features, or our internal data handling practices. When material changes are made, registered players will be notified via their account contact details. Continued use of the platform after a policy update constitutes acceptance of the revised terms. We recommend reviewing this page periodically to stay informed.
For questions about this policy or to submit a data rights request, please use the support channel within your d63com account. You can also review our Terms and Conditions and Responsible Gaming page for related policies, or visit the FAQ for quick answers to common questions.
Last reviewed: 2025. This policy applies to all registered players of d63com accessing the platform from the Philippines.
Your data is safe with us. Join d63com today and enjoy a secure, mobile-first sports betting and gaming experience built for Filipino players.